Microsoft 365 Support In Leeds

Day-to-day administration, licence reviews, security and Copilot readiness for Leeds businesses that run on Microsoft 365 and want someone to actually own it.

Bought Once, Never Managed

A lot of businesses bought Microsoft 365 through a reseller, set it up in a hurry and haven't looked at it properly since. Years later the tenant tells the story: licences on accounts for people who left, sharing links that never expire, shared mailboxes nobody can explain and admin rights handed out to get a job done.

We take the tenant on, document it and run it: joiners and leavers, licences, permissions, security settings and the questions your team asks every day. Changes are logged, so you can always see what was done and why.

It works as a service on its own, or alongside an existing IT provider or internal IT person who would rather hand Microsoft 365 to a specialist.

What We Manage Day to Day

  • Users, groups and shared mailboxes
  • Joiners and leavers, done the same day
  • Licence assignment, reviews and renewals
  • Exchange Online, mail flow and your domain records
  • Teams, SharePoint and OneDrive permissions
  • MFA, Conditional Access and Intune device policies
  • Escalations to Microsoft support, chased for you

What We Check In the First Month

Before we change anything, we find out what's there. You get a short, plain-English summary of what we found and what we'd fix first, not a 40-page report.

Licences

Who has what, what's unused, and whether each person is on the right plan for the work they do.

Licensing

Admin Accounts and MFA

How many people hold admin rights, whether every account has MFA, and what happens to risky sign-ins.

Identity protection

Sharing and Guests

External sharing links, guest accounts and Teams nobody remembers creating.

SharePoint and Teams

Mail Flow and Your Domain

SPF, DKIM and DMARC, forwarding rules that send mail outside the business, and anything that lands you in spam.

Devices

Which laptops and phones are enrolled, encrypted and compliant, and which are reaching company data unmanaged.

Backup

Whether mailboxes, OneDrive and SharePoint have an independent backup, and whether anyone has tested a restore.

Backup and recovery

Not Another Licence Reseller

Anyone can sell you a Microsoft 365 licence. The value is in what happens after: a tenant that's structured sensibly, secured properly and costs what it should.

We'll tell you when Business Standard is enough and when Business Premium earns its keep, whether Copilot is worth it for a given team yet, and when a licence can simply go. Advice that saves you money is part of the job.

01

Review

We audit the tenant and your licences and walk you through what we found.

02

Fix

The biggest risks and the easiest savings first, scheduled so staff aren't disrupted.

03

Run

Day-to-day administration through our service desk, with every change logged.

04

Improve

Regular reviews of licences, security and how your team is using the tools.

Microsoft 365 In More Detail

Mostly Remote, Onsite in Leeds

Microsoft 365 lives in the cloud, so almost all of this work is done remotely. Leeds is about 18 miles from our office by road, via the M62 and M621.

We come into Leeds for the things that are better in person: training sessions, rolling out new devices, or sitting down with your leadership team to plan a Copilot rollout.

Route map from the On IT office in Mirfield to Leeds, about 18.2 miles by road via the M62 and M621. Huddersfield Wakefield Bradford Halifax Leeds On IT, Mirfield
18.2 miles by road from our office to central Leeds, via the M62 and M621 Routes © OpenStreetMap contributors
Priority What it means Remote response Onsite dispatch
Critical Total outage, business stopped 30 minutes Same day
High Key systems down or multiple users impacted 2 hours Next business day
Medium Single user unable to work 4 hours Scheduled
Low Disruption with a workaround available 8 hours Scheduled

Response times on our managed support plans, during support hours of 9am to 5pm, Monday to Friday. Out-of-hours cover is available as an add-on.

Microsoft 365 Leeds Questions

Can you support Microsoft 365 without replacing our current IT provider?

Yes. We can look after Microsoft 365 on its own while your existing provider or internal IT person handles everything else. We agree who does what at the start, so nothing falls between the two.

Can you tell us whether we need Business Premium?

Yes. Business Premium adds security features such as Intune device management, Conditional Access and Defender for Business. We'll look at how your team works and the risks you face, then recommend it only for the people who need it.

Can you restructure SharePoint without disrupting staff?

Yes. We plan the new structure with you, move content in stages and keep links and permissions working, so people can carry on while the work happens around them.

Can you help us introduce Copilot safely?

Yes. Copilot can surface any file a user has access to, so we review and tighten permissions and sharing first, then roll it out to a pilot group, with training, before the wider business.

Do you provide Microsoft 365 training onsite in Leeds?

Yes. We run short, small-group sessions at your offices or over Teams, on Outlook, Teams, SharePoint, OneDrive, Excel and Copilot.

How much does Microsoft 365 support cost?

Microsoft 365 management is included in all of our managed IT plans, from £50 per user per month plus VAT. If you only want Microsoft 365 looked after, or a one-off project such as tenant hardening, we'll quote for that separately.

WHAT OUR CLIENTS SAY

Book a Free Microsoft 365 Review

We'll look at your licences, security settings and sharing, and send you a short summary of what we'd fix first and what it could save.