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Managed IT, Microsoft 365 and cyber security for businesses across Wakefield and the Five Towns, from an employee-owned team about nine miles away in Mirfield.
More businesses are being asked hard questions about their IT, and not by their own staff. Tender documents ask for Cyber Essentials. Insurers want to know about MFA and backups. Larger customers send security questionnaires that run to dozens of questions.
We help Wakefield businesses answer those questions honestly, then close the gaps they uncover. Alongside that, we run the day-to-day: the help desk, Microsoft 365, devices and the network.
From our office in Mirfield we cover the whole district, from Ossett and Horbury on our side of the city out to Normanton, Castleford, Pontefract and Featherstone.
These come up again and again in questionnaires, tenders and insurance renewals. Here's what we set up so that the honest answer is also the right one.
We run a readiness review, fix the technical gaps and guide you through the submission and every renewal after it.
Cyber Essentials supportNot most users. Every user, including the director who finds it annoying. We enforce it with Conditional Access and monitor sign-ins.
Identity protectionCyber Essentials expects critical and high-risk updates within 14 days. We patch, monitor and report on every managed device.
Device monitoringA backup nobody has restored from is a hope, not a plan. We back up servers, laptops and Microsoft 365, then test it.
Backup and recoverySame day, with sessions revoked and mailboxes handled, as a standard part of our joiners and leavers process.
Fewer people than you'd think, using separate admin accounts. We review, remove and document admin access across Microsoft 365 and your devices.
Tenant hardeningCompliance is only worth having if the IT underneath it is well run, so we look after both.
Unlimited remote support on our managed plans, with clear triage and published response times.
Users, licences, mailboxes and permissions, managed day to day and documented as we go.
Readiness, remediation and submission, so the certificate reflects how your IT actually runs.
Managed protection and detection on every PC, laptop and server.
Reliable Wi-Fi and networking for offices, yards and multi-site businesses.
A second connection that takes over automatically when your main line drops.
Wakefield city centre is about nine miles from our office, through Dewsbury on the A644, then the A638 into the city. That puts the west of the district, around Ossett and Horbury, closest to us, with Normanton and the Five Towns further east.
Wherever you are in the district, support starts the same way: a remote session, within our published response times. If it needs someone on site, critical incidents get same-day dispatch on our managed plans.
| Priority | What it means | Remote response | Onsite dispatch |
|---|---|---|---|
| Critical | Total outage, business stopped | 30 minutes | Same day |
| High | Key systems down or multiple users impacted | 2 hours | Next business day |
| Medium | Single user unable to work | 4 hours | Scheduled |
| Low | Disruption with a workaround available | 8 hours | Scheduled |
Response times on our managed support plans, during support hours of 9am to 5pm, Monday to Friday. Out-of-hours cover is available as an add-on.
A questionnaire is only useful if someone closes what it uncovers. We do the technical work, not just the paperwork.
Every person supporting your business owns a share of ours. No scripts, no upselling and the same faces year after year.
Monthly reporting tells you what we fixed, what's outstanding and what's coming up, without the jargon.
The whole district, including the city centre, Ossett, Horbury and the Five Towns of Castleford, Pontefract, Featherstone, Knottingley and Normanton. Remote support works the same wherever you are.
Yes. We run a readiness review, fix the technical gaps such as patching, MFA, firewall settings and admin rights, then guide you through the submission and the annual renewal. Our free Cyber Essentials readiness quiz is a quick way to see where you stand.
Yes. We'll work through it with you, answer the technical questions accurately and flag anything where the honest answer is currently no, with what it would take to change that.
Yes. Our office is about nine miles from Wakefield city centre. Most problems are fixed remotely, and engineers come on site when the job needs it. Critical incidents on our managed plans get a 30 minute remote response and same-day onsite dispatch.
Yes. Routers, switches, Wi-Fi, firewalls and failover internet sit alongside your users, devices and Microsoft 365 under one support arrangement.
We work best with Microsoft 365 businesses of roughly 20 to 100 staff, but we support smaller organisations too. Ad-hoc support is available without a contract, on a best-effort basis.
For growing businesses needing reliable day-to-day IT support
The most popular choice for businesses where security and uptime matter
Everything in Essential, plus:
Designed for organisations that cannot afford downtime
Everything in Professional, plus:
Prices exclude VAT. Your final price depends on your number of users, devices and sites. Every business is different, so get in touch and we will put together a quote that fits.