When your internet drops, so do your phones, your Microsoft 365, your card machines and your cloud apps. We add an automatic backup connection that takes over in moments, so a broken line becomes something you hear about, not something you feel.
Ten years ago an internet outage meant no email for an afternoon. Today almost everything a business does runs over that one connection, and a digger through a cable down the road can stop the lot. Repairs can take hours or days, and you have no control over when they happen.
Cloud and Teams phone systems go silent, and customers calling in get nothing.
Microsoft 365, your CRM, accounts and line-of-business systems become unreachable.
Card terminals and online ordering stop taking money.
A full office of people sitting idle, while the clock keeps running on wages.
Nobody needs to swap cables or call us. The switch happens on its own.
We look at your current connection, what depends on it, and the options available at your address. That tells us which backup makes sense and how much capacity it needs.
Depending on your site and budget, the backup can be a 4G or 5G connection, a second fixed line from a different provider, or a combination. The key is that it doesn't share the same weak point as your main line.
We install a business-grade router or firewall that manages both connections, and set priorities so critical traffic such as phone calls and Microsoft 365 always gets through first on the backup.
We pull the plug on your main line, deliberately, and confirm that calls, apps and payments carry on. Then we test the switch back.
We monitor your main and backup connections. When a failover happens we know straight away, we chase your provider on the fault, and we make sure the backup itself is healthy so it's ready when needed.
There's no one-size answer. We recommend what fits your premises, your usage and how long you can afford to be offline.
Surveyed, properly installed Wi-Fi with coverage in every corner of your premises.
Explore business Wi-FiA tested plan for the bigger outages, from ransomware to a failed server.
Explore disaster recoveryMonitoring across your firewalls and network, with alerts when something changes.
Explore network SIEMThe switch is automatic and usually takes a few seconds to a minute. Most users notice nothing more than a brief pause. Calls in progress at the exact moment of failure may drop, but new calls connect over the backup straight away.
For most small and medium offices, yes, especially when we prioritise the traffic that matters, such as calls, Microsoft 365 and your key apps. During the resilience check we test the signal at your premises and recommend a second fixed line instead if mobile coverage won't cope.
Because when that provider has a fault, or both lines run through the same cable or exchange, they can fail together. A good backup avoids sharing the same weak point, which is why we usually recommend a different provider or a mobile connection.
Traffic moves back to the main connection automatically once it is stable. We get alerted to both the failure and the recovery, so we can chase the fault with your provider and confirm everything is back to normal.
The backup connection has its own monthly cost, a bit like insurance. 4G and 5G backups are often on plans designed for occasional use, which keeps the cost down. We weigh that against what an outage would cost your business and recommend accordingly.