This is home. Our office and our team are at Wheatley Park in Mirfield, and from here we support businesses in Mirfield and right across Kirklees.
Most IT companies have a coverage map. Mirfield is the middle of ours. Our office is at Unit G, Wheatley Park, and every support call, every onsite visit and every route on this website starts from that building.
If your business is anywhere in Kirklees, from Dewsbury, Batley and the Spen Valley to Huddersfield and the Holme and Colne valleys, you're not on the edge of anyone's patch. You're on our doorstep.
On IT is an employee-owned Kirklees company. Everyone supporting your business owns a share of ours, which is why there's no call-centre script and no commission on the kit we recommend.
These are the people who answer your calls, look after your systems and turn up when something needs hands on it. There's no call centre between you and them.
Director
Finance
IT Technician
Technical Account Manager
IT Technician
The core of what we do for businesses across Kirklees, each with its own page if you want the detail.
Remote fixes first, and an engineer from our office down the road when it needs hands on.
One number and one email address for every IT question your team has.
Accounts, licences, mailboxes and permissions, managed and kept tidy.
Health alerts and patching on every device, so failing hardware is spotted early.
Labelled, documented and cooler. The cupboard nobody wants to open, sorted.
Nonprofit licensing set up properly for Kirklees charities and community groups.
Mirfield is the centre of everything we cover. Huddersfield is about six miles from our office by road, Wakefield about nine, Bradford and Halifax around 12 to 13, and Leeds about 18. For businesses anywhere in Kirklees, an onsite visit is a short drive.
Being this close doesn't change our response times, which are the same for every managed client. What it does change is how easy it is to come out for the jobs that are simply better done in person, like setting up a new starter's desk or tracing a network fault back to the cabinet.
| Priority | What it means | Remote response | Onsite dispatch |
|---|---|---|---|
| Critical | Total outage, business stopped | 30 minutes | Same day |
| High | Key systems down or multiple users impacted | 2 hours | Next business day |
| Medium | Single user unable to work | 4 hours | Scheduled |
| Low | Disruption with a workaround available | 8 hours | Scheduled |
Response times on our managed support plans, during support hours of 9am to 5pm, Monday to Friday. Out-of-hours cover is available as an add-on.
Our office, our team and our ownership are all in Mirfield. We're not a national brand with a local phone number.
Pay-as-you-go, a single project or a fully managed plan. You choose how much of your IT we look after.
The people fixing your IT have a stake in the business, so they're here for the long run, and so is your relationship with them.
Unit G, Wheatley Park, Mirfield, WF14 8HE. It's our base, and the starting point for every onsite visit we make.
All of it. That includes Mirfield, Dewsbury, Batley, Birstall, the Spen Valley towns of Heckmondwike, Cleckheaton and Liversedge, Huddersfield and the Holme and Colne valleys, plus the wider West Yorkshire area including Wakefield, Bradford, Halifax and Leeds.
Yes. Pay-as-you-go support is available for businesses that want help without a managed plan. Response is best-effort rather than backed by our managed-service SLA, so it suits occasional needs better than business-critical systems.
Yes. We document what's there, make sure your business holds the admin accounts and passwords, review Microsoft 365 and backups, flag anything unsupported and agree a handover plan with you, and with the consultant where possible.
Yes. We help charities access Microsoft's nonprofit licensing where they're eligible, set it up securely and support it day to day. Our Microsoft 365 for charities page has the detail.
On our managed plans, critical incidents get a 30 minute remote response and same-day onsite dispatch, and high-priority issues get a 2 hour remote response with next-business-day onsite dispatch. Most problems are fixed remotely before anyone needs to travel.
For growing businesses needing reliable day-to-day IT support
The most popular choice for businesses where security and uptime matter
Everything in Essential, plus:
Designed for organisations that cannot afford downtime
Everything in Professional, plus:
Prices exclude VAT. Your final price depends on your number of users, devices and sites. Every business is different, so get in touch and we will put together a quote that fits.
