Ready for Support That Works?
Fill in the form and a member of the team will be in touch, usually the same day.
Remote resolution in minutes. An engineer on your doorstep when remote isn't enough. One team, two modes, zero gaps in your cover.
Most problems don't need a van outside your door. Our engineers connect directly to your machine, diagnose fast, and fix faster, usually within the hour.
When you need hands on hardware, or something that simply can't be done over a screen, we send an engineer to you.
Every issue follows the same path: fast triage, the right engineer, and a clear resolution. No ticket black holes.
Call 03300 945 946, email service.desk@onit.ltd, use the portal, or click the On IT icon in your system tray. All routes land in the same queue.
We classify priority and route to the right engineer within minutes.
We attempt remote resolution immediately. Most issues are closed here, fast and with no disruption.
If remote isn't enough, we dispatch. You'll know when, who, and how long before they arrive.
Priority is set at triage. We commit to these response windows across all managed support plans.
| Priority | Definition | Remote Response | Onsite Dispatch |
|---|---|---|---|
| Critical | Total outage, business stopped | 30 minutes | Same day |
| High | Key systems down | 2 hours | Next business day |
| Medium | One user unable to work | 4 hours | Scheduled |
| Low | Workaround available | 8 hours | Scheduled |
| Very Low | General request or advice | 1 business day | Scheduled |
Response times apply during our support hours of 9am to 5pm, Monday to Friday, unless an out-of-hours plan is in place.
Remote and onsite cover the full stack of day-to-day IT issues your team runs into.
Laptops, desktops, printers, mobile devices. Software installs, updates, licensing, and configuration.
Malware removal, account lockouts, MFA issues, suspicious activity response.
Outlook, Teams, SharePoint, OneDrive, Exchange admin. Licences, permissions, and migrations.
Broadband faults, Wi-Fi drop-outs, VPN issues, switch and router troubleshooting.
Account creation, permissions, password resets, MFA setup, and secure access management.
On-prem server issues, backup failures, storage alerts, and physical infrastructure faults.
We're not a call centre with a ticket system. We're a local team that knows your setup and cares about uptime.
Based in Mirfield. Onsite engineers familiar with the area, not dispatched from a national pool with no context.
You reach an engineer, not a script reader. Triage is fast because the people answering know what they're doing.
Every ticket is logged, tracked, and reported. Monthly summaries show what broke, how fast we fixed it, and what to prevent next.
24/7 monitoring and patching that stops many problems before you notice.
Explore device monitoringComms cabinets and cabling rebuilt, labelled and documented.
Explore infrastructure tidyOn managed plans, remote support is unlimited. You raise a ticket, we handle it. No per-ticket charges, no token systems.
We cover Leeds and the wider West Yorkshire area as standard. Clients outside this range can be accommodated. Talk to us and we'll confirm coverage before you sign anything.
Standard support runs Monday to Friday, 9am to 5pm. Out-of-hours and weekend cover is available on selected plans. Ask about our extended hours add-on.
Yes. We offer pay-as-you-go support for businesses not yet on a managed plan. Response times are best-effort rather than SLA-backed, but we'll always do our best to help fast.