Your phone system should work wherever your team does. We move your numbers to Microsoft Teams Phone, so calls, chat and meetings live in one app your team already uses, at the desk, at home or on the road.
Most businesses run their phones on a separate system that sits apart from everything else: its own handsets, its own supplier, its own contract and an engineer visit every time something needs changing. Meanwhile your team already chats, meets and shares files in Microsoft Teams every day.
Teams Phone brings your business phone numbers into that same app. One place for every conversation, managed alongside the rest of your Microsoft 365.
Make and take business calls on your laptop, mobile or desk phone, with the same number wherever you are.
Calls, chat, meetings and files together in Teams, instead of a separate phone system nobody fully understands.
Your existing phone numbers move across, so customers notice nothing.
New starters, call routing and opening hours changed in minutes, without an engineer visit.
Teams Phone covers what businesses expect from a modern phone system, set up around how your calls actually flow.
We review your current phone system, numbers, contracts and how calls flow through the business today: who answers, where calls go when nobody does, and what has to happen out of hours.
We design your call flows in Teams and recommend the right licences and calling option for your business. You get a clear proposal covering monthly costs and any devices you need.
We handle the paperwork to move your existing numbers from your current provider, and schedule the transfer for a time that suits you.
Users, auto attendants, queues and devices are configured and tested before your numbers move, so everything works from the first call on switch-over day.
Short, practical training gets your team comfortable making, transferring and answering calls in Teams. Afterwards, changes and issues go through our support desk like everything else.
When your phones run over the internet, a backup connection means a broken line never silences them.
Explore failover internetWi-Fi designed for clear calls as people move around the building.
Explore business Wi-FiDay-to-day management of users, licences and call settings in your tenant.
Explore M365 adminIn almost all cases, yes. We port your existing UK numbers from your current provider into Teams, so your customers keep calling the same numbers they always have. We manage the porting process and schedule the switch-over for a quiet time.
Each user needs a Teams Phone licence alongside their Microsoft 365 plan, plus a way to connect to the phone network, either a Microsoft Calling Plan or a connection through a third-party carrier. Some Microsoft 365 plans include Teams Phone already. We recommend the most cost-effective combination for your business.
Not necessarily. Many teams make and take calls entirely through the Teams app with a good headset. For reception, warehouses, shared areas or people who simply prefer a handset, we supply and set up certified Teams desk phones.
Calls can automatically divert to mobiles or another number, and staff can keep taking calls on the Teams mobile app over mobile data. For businesses that rely heavily on phones, we recommend a failover internet connection so calls keep flowing in the office as well.
On a good business internet connection, yes. Teams calls are high-definition audio, and we prioritise call traffic on your network so it isn't affected by large downloads or busy periods. If your connection or Wi-Fi isn't up to it, we will tell you during discovery and recommend what needs to change.