Standard Support

Fully Managed IT

Complete ongoing IT management for growing UK teams. 24/7 monitoring, direct access to UK-based engineers, automatic updates, verified backups, and a dedicated account manager - all for £30 per endpoint per month.

Our most popular plan. Built for businesses that need IT to just work - without hiring someone full-time to make it happen.

Start With Standard See What's Included

Complete Ongoing

Support

Everything below is included per device, per month. Instead of fixing problems, we prevent them.

Day-To-Day IT Support

Helpdesk and remote fixes for your whole team. When something goes wrong, a UK-based engineer is a call away - no tickets lost in a queue, no offshore handoff.

Proactive Monitoring & Maintenance

We watch your systems around the clock and handle patching, updates, and maintenance before issues surface. Most problems are caught and resolved before your team notices anything.

Cyber Security - Huntress MDR

Every endpoint is protected by Huntress Managed Detection and Response - 24/7 threat hunting by human analysts who investigate and contain attacks, not just flag them.

Cloud & Microsoft 365 Support

Full management of your Microsoft 365 environment - licences, mailboxes, Teams, SharePoint, conditional access, and security policies, kept configured and up to date.

Cloud Backup & Recovery

Automated cloud backup of your business data with human-tested restores. Not just green ticks on a dashboard - we verify your backups actually work before you need them.

Ongoing Management & Reporting

Regular reporting on device health, security posture, and ticket trends. Your account manager runs quarterly reviews so you always know the state of your IT - not just when something breaks.

Included On Signup

Free setup plus a complete Microsoft 365 audit worth £800. We onboard your devices, review your tenant, and fix the gaps before the first invoice.

How Standard

Support Works

From kick-off call to steady-state operations, here's how we get your business onto managed IT - and keep it there.

01

Kick-Off And Audit

We meet your team, map your existing setup, and run the included Microsoft 365 audit. You get a written report covering every finding, gap, and recommendation before we touch anything.

02

Onboarding And Hardening

We roll out monitoring agents to every endpoint, enable MFA across the board, configure backups, and harden your Microsoft 365 tenant. Most teams are fully onboarded within two weeks.

03

Day-To-Day Support

Your team raises tickets by phone or email. UK engineers triage, fix, and follow up. We patch, monitor, and back up in the background - you only hear from us when you want to.

04

Quarterly Account Reviews

Your account manager runs structured reviews covering ticket trends, security posture, and what's coming up for your business. No surprises, no upsells you didn't ask for.

Response

Times

Every ticket is triaged against these targets within business hours (Mon-Fri, 8am-6pm). 24/7 monitoring covers critical events outside hours and our engineers respond straight away.

Impact	Priority	Response	Resolution Target
Site or service down, no workaround	Critical	1 hour	8 hours
Major function affecting multiple users	High	2 hours	1 business day
Single user blocked, no workaround	Medium	4 hours	2 business days
General request or minor issue	Low	1 business day	5 business days

Guaranteed 15-minute P1 response is part of Premium Support. Critical events flagged by 24/7 monitoring outside business hours are actioned by on-call engineers.

Simple

Per-Endpoint Pricing

One flat fee per endpoint per month covers everything in Standard Support. No per-ticket charges, no time-based billing, no out-of-hours surcharges for monitored alerts.

Standard Support

£30 / endpoint / mo

Fully managed IT for growing teams. Excludes VAT. Billed monthly in arrears.

Start With Standard

What An Endpoint Includes

Helpdesk and remote support for the user
Proactive monitoring, patching, and maintenance
Huntress MDR endpoint threat detection and response
Microsoft 365 and cloud management
Cloud backup and verified recovery
Ongoing management, reporting, and account reviews

An endpoint is any user device we manage (laptop or desktop). Servers and infrastructure are quoted separately during the audit.

Who Standard

Support Is For

This is our most popular plan and the right fit for the majority of growing UK businesses. If any of the below sounds familiar, Standard is probably where you should start.

Growing Teams (10-50)

Past the founder-DIY stage and need IT that scales with hiring instead of breaking with it.

New starter onboarding
Standardised device fleet
Microsoft 365 at scale

Businesses That Depend On IT

An hour of downtime costs real money. Proactive monitoring earns its fee the first time it catches something before you do.

Always-on email and storage
Working backups, tested monthly
Fast P2 response targets

Switching From Another MSP

Outgrown your current provider, or paying for service you're not getting. We handle the handover cleanly.

Provider handover support
Full audit of current setup
No-disruption transition

Start With

Standard Support

Fill in your details and we'll get back to you quickly to arrange a discovery call. No hard sell - just a straight conversation about your setup, what you need, and whether Standard is the right fit.

Need something more advanced? Premium Support includes 15-minute P1 response and compliance management.

View Premium Support

Common

Questions

What counts as an endpoint?

An endpoint is any user-facing device we actively manage - normally a laptop or desktop. Phones aren't usually counted. Servers and infrastructure are quoted separately during the audit so you only pay for what genuinely needs managing.

Is there a minimum contract length?

We ask for 12 months initially so the onboarding investment pays off for both sides. After that you're on a rolling monthly basis with 30 days' notice. We don't lock people into multi-year auto-renewals.

What's included in the free Microsoft 365 audit?

Our full tenant review covering licensing waste, identity and access settings, mailbox and sharing security, conditional access policies, backup coverage, and threat protection posture. You get a written report with every finding and the steps to fix it. Sold standalone for £800, included free when you sign up for Standard.

How does onboarding work?

Kick-off call, audit, agent rollout, MFA and tenant hardening, backup configuration, account manager introduction. Most teams of up to 30 people are fully onboarded within two weeks with no disruption to day-to-day work.

Are on-site visits included?

On-site visits aren't included in the standard fee but are available across London and the South East where the issue genuinely requires hands-on work. We'll always try remote first because it's faster. If you need scheduled monthly on-site presence, that's part of Premium Support.

What if we already have some IT tools in place?

We'll review what you have during the audit. If your existing antivirus, backup, or monitoring is up to standard we'll keep it. If it isn't, we'll explain why and either replace it or work alongside it. We don't force a rip-and-replace just to push our preferred stack.

When should we consider upgrading to Premium?

Premium makes sense when you need a guaranteed 15-minute P1 response, ongoing compliance management (Cyber Essentials, ISO 27001, GDPR), strategic vCIO input, or scheduled monthly on-site visits. If you're a regulated business or your contracts demand certified security posture, you'll get there faster with Premium.