Pay-As-You-Go

IT Support

No contracts. No retainers. No monthly fees. Get expert IT help exactly when you need it - billed only for the time we spend fixing your problem.

Ideal for businesses without a managed IT provider, or anyone who needs reliable, one-off support fast.

Get Support Now See How It Works

How It

Works

Simple, transparent, and fast. From first contact to fixed problem - here's what the process looks like.

01

Get in Touch

Fill in the form on this page - or call us directly if it's urgent. We'll ask a few quick questions to understand what you're dealing with and confirm we're the right team to help.

02

We Scope the Work

Before touching anything, we give you a clear picture of what's involved and an estimated time to fix it. No hidden costs, no surprises - just a straight answer on what it'll take, so you can decide whether to go ahead.

03

We Fix It

Our engineers get to work - remotely where possible, on-site when the problem demands it. We keep you informed throughout and confirm everything is working before we close the job.

04

Pay for What You Used

We invoice for the time actually spent on your issue - once the work is done and you've confirmed it's resolved. No retainer, no minimum term, no ongoing commitment unless you want one.

What We Can

Help With

From quick remote fixes to hands-on visits, we cover a wide range of IT issues. If it's broken, slow, or not working the way it should - we can help.

Remote Troubleshooting

Software issues, error messages, slow machines, connectivity problems. Most issues can be diagnosed and resolved without us needing to leave the office - faster and cheaper for you.

On-Site Visits

Hardware failures, networking issues, server problems - anything that needs someone physically present. We come to you, assess the situation, and fix it in person.

Microsoft 365

Account lockouts, email delivery problems, licence issues, Teams configuration, SharePoint access. M365 problems sorted quickly - no need for a full admin contract.

New Starters & Leavers

Device setup, account provisioning, access management, and secure offboarding. New team members productive from day one, and leavers properly removed from your systems.

Cyber Incident Response

Suspected ransomware, phishing attacks, compromised accounts. We respond fast, contain the damage, and help you understand what happened and how to prevent it happening again.

Anything Else

Not sure exactly what you need? That's fine. Get in touch and describe the problem - we'll work out the right approach together and tell you honestly if it falls outside what we cover.

Tell Us What

You're Dealing With

Fill in your details and we'll get back to you quickly. No hard sell - just a straight conversation about what you need and what it'll cost.

Thinking a retainer model might work better for you?

View Managed IT Pricing

Common

Questions

How quickly can you respond?

We aim to respond to all enquiries within a few hours during business hours. For urgent issues - a system outage, security incident, or anything that's stopping your business from operating - flag this when you get in touch and we'll prioritise accordingly.

Do I need to commit to any hours upfront?

No. There's no minimum hours commitment and no retainer required. You describe your problem, we tell you how long we think it'll take and at what rate, and you decide whether to go ahead. No obligation until you give us the green light.

Can you work remotely, or do you need to come on-site?

Most issues can be resolved remotely using secure remote access tools - it's faster and cheaper for you. Where the problem is hardware-related or physically requires someone present, we arrange an on-site visit. We'll always recommend the most efficient approach for your situation.

What if the issue takes longer than expected?

If we hit something unexpected that would take the job beyond our original estimate, we stop and let you know before continuing. You'll always have the option to authorise more time, pause, or get a second opinion. We never run the clock without your approval.

Do you cover my area?

We provide remote support UK-wide. On-site visits are primarily within London and the surrounding area. If you're outside this range, get in touch - depending on the job, we may still be able to help or point you in the right direction.

What if I need ongoing support after the first job?

You're welcome to call us again for the next issue - there's no lock-in either way. If you find you're contacting us regularly, it may be worth exploring whether our Managed IT service would give you better value, faster response times, and a more proactive approach. We can walk you through that option at any point, with no pressure.

Is there anything you don't cover?

We'll always be upfront if a request falls outside our expertise or if we think a specialist is better placed to help. We don't cover consumer devices under warranty, managed print services, or bespoke software development. If you're unsure, just ask - we'd rather tell you upfront than waste your time and money.